Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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I enjoyed the mobile phone is very good material quality is very good
I arrive very protected already brood that I would not arrive thank you now enroll it
Corresponds to the declared characteristics, The store responded promptly. Already pasted protective film. Took on sale, for such a price a normal device. In the Box phone charging and instruction with a clip.
Product corresponds to the announcement, I am satisfied and recommend the store and the store.
We took the shares 7800, this time went to Krasnoyarsk for a month, ordered 23.12.20 came 25.01.21., took as a gift to the elder son, the son is happy with the smartphone, the quality is excellent, order boldly, the store is good
Быстрая доставка до почты. Отличный телефон за такие деньги. Всё целое в исправном состоянии. Всё соответствует описанию. Посмотрим сколько и как будет работать. Спасибо большое продавцу!!!
Great very good
The phone is fire, conveniently lies in the hand, the camera will take off well, the instruction is even in Russian language. Seller recommend!
Very good
Fast Delivery Packing well sealed, no defects, speed very fast access to applications. Perfect Machine.
Loved, came before time. Very beautiful, all certo.com described. Will order more…
I came fast enough, about 2 weeks. The store answered all questions. I apologize that there was no color. Tracked all the way. Packed well. Fully charged. As I will check everything-I will complement the review.
Got very fast 3 weeks to Lithuania through France, Germany, paid 7 euros more for it. Bypassed customs!!! I use 2 days, everything is fine, but-Great Echo, double and I hear bad. If I turn on the external speaker, as well as normal. But I can't talk like that all the time. Opening a dispute.
Excellent device.
The phone was sent fast, track tracked totally, unpleasant moment under the new year stuck for 10 days in Novosibirsk at the distribution warehouse. Apparently the avral was, in the hand lies not usually, the proportions are quite interesting, for such a battery looks thin, because of the rubberized body of the monolithic wide, the screen is quite bright. For a hundred dollars, it's just gorgeous!!! After the review I will add.
The phone went whole, the packing so-so, it was possible to wind the box into a navel, the box from the phone was crumpled, otherwise everyone is satisfied, the phone corresponds to the description, works quickly, the camera corresponds to the price, the focus catches quickly, but neither what is special, there is very little fingerprint, But for this money this is the best offer of 2020, for $100 and NFC. In general, anyone who doubts do not even think, definitely their money is worth
Shop = recommend!. sociable .... neatly .... quickly... everything is whole and without opening .... everything works... and a chic price!!!!!
Fast shipping. The phone looks robust and has everything you need. It goes very fluid and the screen looks great. The battery hasn't hit him yet, but it looks good. Facial recognition goes perfectly. Important, it has FM radio which is important to me. It weighs a little, but I already knew what I was buying. I put it under the tap, result 100% OK. I think it's a good terminal. I love it and my daughter wants one just like it.
Device in perfect condition. Well packed. Arrived in two weeks. Super satisfied.