Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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It’s a really good watch I recommend it I got for a gift and that person loves it we had a little trouble trying to connect at firs but everything was solved following the little manual y comes with charger little manual and the 2 extensions it took approximately 2 weeks to Texas the box was not damaged everything was good for the price it’s a good watch so far it’s been one day using will see later how well it works
Delivery has come within 2 weeks. Aesthetically packed and all according to the description. Really solid workmanship and much opportunity for relatively small price!
Recommend! Arrived fast, sealed packaging, perfect, very satisfied
I like it very much, it's great, I have already introduced it to my friends to buy, and the product value recommendation!
Recommend product great quality, describes what and shown on ad.
Very good. The Watch arrived quickly in France. As in the description. For now she loads. We will see later the problems encountered
Fast shipping. Watch beautifully the presents and operated without any reservations.
Works very well. Exactly as described. The app also runs, the compound ranges unfortunately not very far. But I am satisfied anyway.
Well, very well finished, very nice watch, the functions are basic, but it works well.
Bardzo dobre wykonanie, jestem zadowolony z transakcji. Polecam. (pierwsze ładowanie z Power bank)
Love this watch , it works great especially for the price. The only thing is that the wristband that I bought is too big, the good thing is that it comes with extra ones.
I don't get it and the app can't find it,
Super visor good and cute the product, highly recommended, I charm, shipping by store was super fast, but Aliexpress shipping company is very slow, I made it take 3 months to get my order and not just this product, but the seller is super recommended
It looks good quality and is very nice. I 've already started reviewing the functions you bring, but I'm still missing. I hope you don't have problems and it works properly. Thank you
For such a price, the watches perfectly justify themselves. Not a small functionality. Especially pleased with the speaker, very loud)
Good at quality good price everything works at 100%
whaoo, the watch looks great
Mon neuve serai super content. Merci au vendeur
Perfect Well packed and protected very nice and well finished now just try it and see how it goes
часы красивые, удобные, не грамоские. Но вот с функционалом программы полная ж.., часы могут вырубить интернет, могут отвязываться, вообще полное, надо искать прогу к ним иную