Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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Amazing simply the best price power
super, it has been delivered earlier than scheduled, very good!
Very good store, the only express mail took 3 days longer than expected the scooter goes like a missile and is comfortable
It worked a great week, but suddenly it stopped working. I don't know what the reason is, it didn't hit and it didn't get wet, just being using it stopped working. Who helps me with the guarantee?
Order received in 2 days, shipped from my own country, the patin arrived perfectly, give away tools to adjust it, the patin can be limited at speed of 25 km/h, being legal The store very attentive and explanatory with any doubt, helping to adjust the board software. The scooter itself unbeatable for its price. Very good experience
Very powerful, it easily rises to 60 km/h on the right road, easily climb to 55 km/h and pack and arrive as expected.
The best scooter in the world
It took me two weeks to get the product and a screw was missing, for all the rest.
I'm in perfect shape, thank you.
The scooter is amazing, although as expected the brakes were a bit unadjusted, but it is fixed in 5 min with the tool you bring included. It goes up earrings I didn't expect it to be able to. As for shipping, it arrived in the time scheduled, month and a half. The only thing is, he had the voltmeter screen broken, but it's been easy to paste. An amazing purchase for anyone who needs power and enjoying a scooter, although it is true that it weighs quite a bit.
Perfect and very attentive and kind store has immediately solved the doubts I have had, I will update in a few months to see how it goes (the white of the cables we have put it) sent in 6 days to Spain
Everything perfect
The scooter came very poorly packed. The package was open but nothing was missing and everything was otherwise beautifully packed inside. The scooter rides beautifully and communication with the store was very fast. Except for the transport, great.
Very good quality, more than a scooter looks like an airplane.
The box came broken and rocky, the skateboard with some superficial scratches but nothing important. I had to adjust the disc brake on the rear wheel, since it was rolling with the pads. Fender lace is not properly aligned, although with a little morning you get all 3. In the product description is not indicated, but he came to me with a key contact to pull it out (with voltmeter pantallita). How bad I don't see the way to hold it firmly on the handlebar, it's loose and annoying. The rest test the performance uploaded in the.
The scooter is a beast, climbs like a donkey, run a lot and the battery lasts more than 60 Km at least on the 2 charges I 've had what to do. The shipment took longer than normal, due to the nevada that took place in Madrid, but for the rest, fine, though the box came with blows, understandable because it weighs more than 35 KG