Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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Платье хорошее, спасибо! Покупала за 1369 рублей. Цвет, почти, как на фото, в реальности светло-коричневый, мне кажется посветлее, чем на фотографиях. Единственное, на фото платье под самое горло, в реальности вырез более глубокий, если бы было как на фото, смотрелось бы лучше. Ткань мягкая приятная, надеюсь будет хорошо, долго носиться, посмотрим дальше. Потом, если не забуду, дополню отзыв.
The dress is pretty. Only the zipper is uncomfortable to fasten behind, it is all over the back. On og-90cm, ot-72cm, ob-90cm size s approached.
Excellent thick fabric! I am in LOVE!!! Purchasing more for sure. Thank you.
Платье мягкий замш, шикарное!!! Рюши не стоят как на моделе, но смотрятся классно. Платье пришло без запаха, без деффектов, за месяц в краснодарский край. Буду заказывать в других цветах. Ношу 44р одежды, заказывала размер L. Рост 1,57 длина идеальна. Продавцу успехов!
Quality and dress super. (The dress does not really stretch, so carefully choose!) it came quickly with the store was not necessary to communicate.
Very good quality and looks beautiful, I advise the store Thank you.
The dresses are super. Order will not regret. Thanks to the store for the good item.
Thank you so much! Excellent price for such a dress! All as in the description and in the photo. It was quality, the seams are even. The fabric is very pleasant to the body. Dress size 46-48 took/L perfectly. Consider the growth to 165r will be better. On my height 170 is also good. Fast Delivery 2, weeks.
The dress is really cool! On my 178 cm height it is certainly short. Sleeve too. But at doqiu will be just right. The fabric is excellent-soft and dense. It came to the Dnepr very quickly with a new mail. Thanks to the store for the quality goods
Nice as description
The quality is excellent. The store is sociable and honest. Advise!
I liked the dress. It was a pity there was no other color, only black... I would like blue. The fabric is excellent, dense.
Very good quality
The dress is super!!! Size is perfect! Looks kaifovo!!!
The parcel arrived very quickly. The dress is cool!!! Highly recommend. Thanks store
SUPER nice and very good quality very fast shipping
Dress oboldennoe!!! The fabric is pleasant, velvety) it went less than two weeks to Astrakhan. Description exact. On the figure sits well. My height is 158.me length just right. But on a girl above the height maybe short ordered size L (G94 T 78 B94)
Beautiful. The fabric is good and feels great and shipping very fast. Thank you
The dress came in 8 days in Tula! The wife at 95 80 100, height 165 perfectly suited and the length arranged, she wears such. synthetic fabric, medium density, stretches a little. On the figure ladies looks beautiful. They did not regret that they ordered. Thank you very much
The dress is very nice! I just didn't quite fit. The strip that's supposed to go to the waist is down my bust and the sleeves look like 3/4 jajaha. From there on, it suits me perfect, I think that if I had ordered a safe M I was watered down from the waist (pq in fact with the S I get a slight bag on the back curve). So as for size I don't think I was wrong. My parameters are 93-67-92. The fabric and color are beautiful! Texture is like a peach♡♡