Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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A beautiful ring, fully corresponds to the description. Manufacturer and store Thank you. It came to the new year.
The ring fully corresponds to the description is very beautiful, this store I order not the first time, there is a certificate, the ring was selected for earrings, ordered in the same store, the seller of prosperity in business and all the goods, take definitely do not wish
Fast delivery, beautiful jewelry, the store is very receptive. This is the second time I buy jewelry from this store, I am very satisfied.
The ring made it safely, tracked, very happy with the service your store provides! I love it as yellow gold, very pretty in real life. Have to be a tad careful with the hollow inside so that debris doesn't build up, but that's expected. I really like that the ring had a flat design,no prongs poking out that could grab onto clothes. I enjoy its classic style ♡ Thanks!
Of course beautiful, looks gentle on the hand. Fully corresponds to the store's photo. Delivery in time. I advise this ring
спасибо,очень красивое и нежное колечко, алмазы красиво блестят,проба есть 14к 585, немного тоньше чем я ожидала, но в сущности очень элегантно и мило смотрится, пятый заказ в этом магазине, смотрится хорошо вместе с другими кольцами, доставка 2 месяца ровно , рекомендую всем магазин и продавца
Very beautiful, fast and high quality. I recommend the store.
Very beautiful ring. Size fits. Delivery to Germany 25 days. Thanks to the store!))
Thank you for the fast delivery. But that's not what I expected to see in reality. In size for a miniature girl.
Beautiful and quality ring, good store! Thank you!
excelente producto y calidad. rápido envió
The ring is very beautiful. I bought it and the earrings. it turned out a cool set. Thank you!!!
3 months of use, and although it's a little grated by constant use (it didn't do it to me for the shower or to sleep), still in perfect condition. The bright ones are very small and do not shine much, but resist and do not fall down, Gold color remains the same rose gold tone. It looks like a real gem, and the size is accurate.
Thank you. very beautiful.
E stupendo non mi lo aspettavo
Thank you very much to the store, the ring is very,,, beautiful and the size is perfect, I have already ordered another ring, the seller is very helpful and very polite, I am very happy with my purchase and they also sent me a gift a very pretty necklace which I like very much, this seller is very trust worthy, I will definitely be ordering more things from this store and they deserve more than five stars, shipping was a little slow because of COVID-19. Thanks again to the seller.