Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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For its price is an excellent waistcoat, dense plaschevka, good sewing. The order is satisfied, thank you!
A good waistcoat. I thought a little darker will be, the fabric is good, not wet, everything is sewn perfectly. at its size m took XL. and went perfectly, and comfortably.
The waistcoat is certainly cool, but small. On my height, 166 m was small.
On March 10, 2021 ordered (Madrid) and March 18, 2021 delivered directly home. Very fast delivery, thank you very much, I will still have time to sweat. The waistcoat smells a little, but it's not a problem, it will fade. The seams are a bit not even, but it's if you look after it. Locks on pockets (pockets are deep) and the main lock gives a shine of silver, cool. Took the 4XL silver vest on 170 cm height, 105 cm hips a little loose, but I love space. I'm happy. Thank you very much.
netjes
Very good
Excellent! I highly recommend it! And it's arrived in a week, very fast!
Офигенная жилетка
It is perfect, 3xl is great for a european 42/44
Желетка, класс! Качество отличное, но маломерит, на свой 44 взяла М и тянет не много подмышками резинки и по длине не много коротковата. В целом советую, главное угадать с размером.
Super!! All as the description, size perfect. Recommend
Un 10000! Es perfecto
на 52 размер все подошло, даже можно было и поменьше наверное взять, тем, у кого живот и бюст в одном объеме, будет самое то. в принипе норм за эту цену. фурнитура качестввенная, ткань как прорезиненная
Top!
I like the quality and the price. But be careful with the size. Better to take one size up as they are smaller than normal.
4xl на 52 размер хорошо сел
The parcel went a little more than a month, the picture looks brighter than it really is. In the rest without claims. I took a bigger size to wear on a sweatshirt. Og104, ob105.