Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@aliexspresgoods.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@aliexspresgoods.com
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Уже брала!!! Еще взяла другом цвете! Но он не черный,а темно синий- даже лучше
The suit is just a bomb! Very soft, warm, all as per reviews and description! I'm happy! Recommend! And sits as I wanted! My parameters are 42-44 size! But the Pope is straight chic in this suit)) delivered earlier even than was offered! Thank you!
Костюм очень понравился, качество хорошее. На мои параметры рост 152, 96-82-106, обтягивает, но не сильно только в бёдрах, талия и по длинне штанов свободно, кофта не в обтяг,но она не длинная. Спасибо продавцу, все понравилось. Товар и продавца рекомендую!
Пришло за 2 недели, но с браком небольшим, сделали скидку в 800 р. Дырку я заштопала, практически невидно. Комплект очень теплый и плотный. Мне очень понравился.
A charming costume consisting of a cardigan and panties. Here I liked two points: 1. original top. Basically, suits send me with turtlenecks 2. dusty-lilac shade. Beautiful and unusual. Feminine) Executed (according to the description) of viscose. But I imagine viscose quite differently. I think that this is a standard mixed composition with polyester. Panties inside are rude. Slightly prickly. In fact, it is very strange, because outside the material is sooo pleasant to the touch. On its parameters 84-66-93 cm ordered a single size. Approached well, but even better will sit on large parameters. To me even bolshevat) and on growth (172 cm) came up perfectly Product parameters: Top: Shoulder-42 cm Length-57 cm Sleeves-57 cm Bottom: Waist-32.5 cm Hip-46 cm Length 1 - 77 cm Length 2 - 100 cm Delivery to Petersburg-2 weeks
My first purchase on Ali (2 sports suit from this store, beige with a high neck and blue on buttons). Delivered in 3 weeks. On my height 182 cm both suits sat perfectly, hips at me 95, to understand the landing. Super quality, the sensations may even have wool. Tag in Chinese. Neat seams, all symmetrical, ideal working out of cuffs. Blue suit is my dream! This cut of pants is almost impossible to choose for my height, and even so that it is so good in width of the pants. Usually I take L (or even XL) so that the pants are longer... And here everything is perfect. Delight! Many thanks to the seller!!!
The order from 11.11 arrived in MSc in punk issue 21.11. Packed, there were tags. Color is not as dark as the store's photo, A brown-purple (very cute pink podton). Now in the position, took for future walks, but in the end I wear it, indelible. Now about 106, the girth of the belly is 97, the elastic band is very easy to stretch and does not squeeze. Of the minuses, the elastic band is constantly twisted inside. The material is pleasant, but the pants feel prickly. The material is not hot, but with leggings under the bottom or warm pantyhose left all frost-15 °. Almost immediately between the pants formed small pellets
Received after 1 month. Same as picture. Good quality. Thick fabric. My height is 154 cm, 45 kg. I’ve washed the suit and dry cleaned, the suit have shrunk a little bit and fits better.
Quality is good, knitwear. The seams are good, the buttons are well sewn. My height 154 wear s. Length (if the pants stretch to the maximum) on the bone, do not tighten the legs, sit freely. Cardigan oversize, slinky because of this on the back a little, but this is expected. In the photo: how sits, accessories and seams. Everything is on top. Delivery was 8 days
Excellent suit of knitwear. Interesting model. Cardigan is universal, you can easily combine with other things. The suit itself is designed for girls of medium and high growth. It turned out to be too big for me, but perfectly approached another girl) I recommend a height of 165-175 cm. Knitwear is thin, but does not shine through, stretches. Pants on an elastic band and a lace. My parameters are 152 cm/82-62-84/42 kg. Suitable for sizes s-m. Detailed review, more photos and videos see in my profile imenno_te in Instagram, Telegram, on Ali Express
I'm very happy with the costume! I was afraid that it would be small! But everything is fine! I like it! My family, my family, height 64. In my photo, the color is not the same, but in the photo of the store-corresponds! I'm very happy. Thank you seller!
Very cool suit. On my 44 size It came perfectly, not tight, oversais just right pants with high waist. The color is pleasant, it will be very beautiful for the spring. I'm happy. I did not communicate with the store. The order came quite quickly to St. Petersburg
The suit is good. By size up to 46, up to 170. Slightly pricked, the feeling that the composition has wool.
El color es exacto a él de la foto aunque en las fotos no se aprecie, buena calidad buena compra
On parameters 84-65-95 and height 163, the size is large in growth, free in parameters. Slightly pricked. Stitched smoothly. Quality is good.
Отличный костюм! Пока лучшая покупка! Цвет как на фото! На размер М идеально. Если широкие бёдра может быть узко!
Height 169, 86/66/96. I sat down well, but I thought it would be more freely, the elastic at the waist stretches. Color is high)
Очень понравился костюм, мои параметры 89/74/95 рост 167 см, обычно ношу размер M, единый размер костюма сел просто отлично! цвет шикарный! запаха не было, немного колется. в подарок продавец положил резинку для волос, мелочь, а приятно)
Kaostyum supersky, quality Fire. thank you To the store.
костюм отличный. я довольна. швы ровные, косяков не нашла. размер на мои параметры 96-65-91 идеально. длина брюк и рукавов отлично. продавец положил маленький подарочек-резинка для волос. спасибо)))