Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexspresgoods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More perfect I couldn't stay! Beautiful when you wear it
The dress is very beautiful! But I could ordered a size smaller.
The dress is beautiful. But the size got big. I asked the store for help he suggested the L but the M would have been better. my measurements are chest 88cm and waist 72cm. I'll have to fix it.
Perfect
Wonderful!!! Perfect!!! Sensational
The dress is slightly paler than in the photo. But you can take it. Quality is good. Amazing, but my chest 115 cm came in normally)) even without a bra looks good. At the waist 85 cm to the end is not fastened, but you can wear
it looks exactly like the picture! Very beautiful dress unfortunately I am unable to zip it up! I know things run small from here and I normally fit an XL when I order from here but it depends on the material and mostly If the material is stretchy or not. But I love the dress only if I could fit it.Shipping to the U.S took about 3 weeks.
This is really an amazing dress! True to fit :)
Exactly speaks description! Arrived fast! Very beautiful
Actually , a nice dress. The textile is streching, fits nice on chest.
The dress is perfect! Excellent wudludade fabric and excellent workmanship! Size is indicated. Seller sent quickly.
Es hermoso, de muy buena calidad la tela. normalmente soy talla M pero para este vestido pedí talla L y quedó perfecto. lo recomiendo.
Bello I like bantante
Beautiful! Nice material! Not cheap
Really beautiful dress as in picture! Thank you store!
Super quality, even the top is elastised and is attached to the body I recommend and fast delivery
I love it! Because the length I maybe better a l ordered. I am 1.70 gross and 57kg.
Excellent quality fabric. It's beautiful!